Room Bookings

• Free cancellation up to 48 hours before check-in.
• Cancellations within 48 hours of check-in incur a 50% charge of the booking amount.
• No-shows or cancellations within 24 hours of check-in incur a 100% charge.

Banquet Bookings

• Free cancellation up to 7 days before the event.
• Cancellations within 7 days of the event incur a 50% charge of the booking deposit.
• Cancellations within 48 hours or no-shows incur a 100% charge.

Catering Services

• Free cancellation up to 7 days before the event.
• Cancellations within 7 days of the event incur a 50% charge of the agreed amount.
• Cancellations within 48 hours incur a 100% charge.

General Terms

• Refunds, if applicable, will be processed within 7-10 business days.
• Please contact welcomepalacesurat@gmail.com or +91 8000014410 for cancellation requests.
• This policy may vary during peak seasons or for special events. Please confirm at the time of booking.