TW Hospitality Services Pvt. Ltd.

1st Floor, Chandni Chowk Complex, Near, Surat - Dumas Rd, behind Shardayatan School, Nandi Park Society, Piplod, Surat, Gujarat 395007

+91 7623099099, +91 8000014410

welcomepalacesurat@gmail.com

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Cancellation Policy

Room Bookings

  • Free cancellation up to 48 hours before check-in.
  • Cancellations within 48 hours of check-in incur a 50% charge of the booking amount.
  • No-shows or cancellations within 24 hours of check-in incur a 100% charge.

Banquet Bookings

  • Free cancellation up to 7 days before the event.
  • Cancellations within 7 days of the event incur a 50% charge of the booking deposit.
  • Cancellations within 48 hours or no-shows incur a 100% charge.

Catering Services

  • Free cancellation up to 7 days before the event.
  • Cancellations within 7 days of the event incur a 50% charge of the agreed amount.
  • Cancellations within 48 hours incur a 100% charge.

General Terms

  • Refunds, if applicable, will be processed within 7-10 business days.
  • Please contact welcomepalacesurat@gmail.com or +91 8000014410 for cancellation requests.
  • This policy may vary during peak seasons or for special events. Please confirm at the time of booking.
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